People & Community
A prosperous future hinges on sustainable energy and reliable electricity. SEC empowers individuals through strategic investments, fostering innovation and community strength in line with Saudi Arabia’s Vision 2030. SEC’s commitment goes beyond obligation; it’s a strategic investment for a sustainable future.
By collaborating with local communities, SEC addresses challenges and identifies opportunities for shared prosperity. The company’s dedication to societal well-being propels environmental preservation and community welfare, creating a virtuous cycle of progress for all stakeholders. As part of its ESG Strategy, SEC focuses on three strategic objectives within the People and Community pillar.
Strategic Objectives
Adhere to best in class human capital
Improve customer satisfaction and build customer trust
Support local communities through CSR
SEC is dedicated to becoming the employer of choice through the implementation of comprehensive employee development and well-being programs. Moreover, the company endeavors to exemplify good corporate citizenship by actively fostering community engagement and facilitate shared progress. Lastly, the organization is committed to maintaining its customer-centric approach by delivering unparalleled customer service by leveraging digital technology.
Customer Satisfaction Percentage
%
2020
%
2021
%
2022
%
2023
Spotlight:
On the site Employee Training
Context :
Traditional training sessions at SEC were based on classroom short course trainings that weren’t sufficient to cover all the learning gaps.
SEC implemented on the site training to better engage employees and for ensuring holistic learning rooted in practical exposure.
Key Actions
Prepared & reviewed development competency matrices for each job title
Designed automated System (Jadarty) & automated all related processes
Assessed the employees’ technical competencies, then identified employees’ development gaps
Analyzed data & designed long run development plans
Implemented development plans
Measured impact & proceeding with continuous Improvements
Human Capital
Diversity & Equal Opportunity
Human Rights
Health and Safety
Availability and Reliability of Supply
Responsible Customer Relations
Community Engagement
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